Shipping Policy
Thank you for shopping at Ellivvibebe! We are committed to delivering your little one’s new wardrobe safely and as quickly as possible.
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
Shipping Rates & Shipping Origins
All rates below are in USD. United States orders ship from our Texas or Georgia warehouse, based on stock availability, with free shipping on every order. The international destinations listed below ship from China.
| Destination | Up to 0.3 kg | Over 0.3 to 0.5 kg | Over 0.5 kg |
|---|---|---|---|
| United States | Free | Free | Free |
| Canada | $4 | $5 | $6 |
| Australia | $5 | $6 | $7 |
| United Arab Emirates, Qatar, Saudi Arabia | $5 | $6 | $7 |
| France, Netherlands, United Kingdom | $5 | $6 | $7 |
Free international shipping: Orders of $50 or more qualify for the Free shipping option to the international destinations listed above. The checkout determines eligibility and displays the final shipping options.
Shipping weight includes the products and applicable packaging. Delivery time varies by destination and carrier. We currently offer shipping to the destinations listed above; an address outside these destinations will not have a shipping option at checkout.
Order Tracking
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Once your package has shipped, you will receive an automated email containing your tracking number and a link to monitor your delivery status.
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Please allow 24–48 hours for the tracking information to update on the carrier's system.
Customs, Duties & Taxes (For International Orders)
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Ellivvibebe is not responsible for any customs fees, import duties, or taxes applied to your order.
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All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged, Lost, or Missing Packages
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If your order arrives damaged, please take clear photos of the items and packaging, and contact us immediately at inlibamboo@gmail.com within 7 days of delivery.
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If your package is marked as "Delivered" but you haven't received it, please check with family members or neighbors before contacting us, as carriers occasionally mark items as delivered shortly before arrival.
Incorrect Shipping Address
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Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the buyer.
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If you notice an error in your address, please email us at inlibamboo@gmail.com within 2 hours of placing your order so we can update it before fulfillment.
Contact Us
If you have any further questions about our shipping process, please feel free to reach out to us:
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Email: inlibamboo@gmail.com
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Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)